![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
In Appreciation of an Honest Company
Jul. 8th, 2014 07:48 pmIt was one of the strangest things that has ever happened to me online. I was trying to send money to someone on Paypal, and somehow the money got sent to some company I'd never heard of. In 13 years as a Paypal user, I have never experienced anything like this.
It happened on June 27th. I was trying to send someone some money via Paypal. It was early morning, and everything seemed to go normally, it was a standard transaction. Later that day, I was talking to the person to whom I'd sent the money, and I asked them if they'd gotten it. They said no. They checked with Paypal, and still, the answer was no.
Now I was concerned. This made no sense. So I checked my Paypal records, and to my horror, the money had gone to a company called Global One Tromix Inc. I'd never even heard of these people before, I still don't know what they do, all I knew was that somehow, they got my money. To this day, I don't know how such a mistake was even possible.
Immediately, I wrote to the e-mail address associated with the Paypal transaction. When I got no response, I checked to see if the company has a Website, and they do, as indicated above. So I wrote to the contact e-mail address on the Website, and still got no response. I was polite, I was apologetic, and I really hoped they would do the right thing.
This morning, after still receiving no response, I decided to write to them one more time. I did this. I got a nice e-mail back, and the lady who responded to me told me that she had mistook my e-mail for spam, which is understandable enough, but that she would look to verify that what I said was true.
Shortly after that, I got my money refunded.
I don't know anything about this company, as I have said. All I do know is that, in this case, they did the honest thing: they were not legally obligated to return my money, but they did. For that, I am very grateful.
It happened on June 27th. I was trying to send someone some money via Paypal. It was early morning, and everything seemed to go normally, it was a standard transaction. Later that day, I was talking to the person to whom I'd sent the money, and I asked them if they'd gotten it. They said no. They checked with Paypal, and still, the answer was no.
Now I was concerned. This made no sense. So I checked my Paypal records, and to my horror, the money had gone to a company called Global One Tromix Inc. I'd never even heard of these people before, I still don't know what they do, all I knew was that somehow, they got my money. To this day, I don't know how such a mistake was even possible.
Immediately, I wrote to the e-mail address associated with the Paypal transaction. When I got no response, I checked to see if the company has a Website, and they do, as indicated above. So I wrote to the contact e-mail address on the Website, and still got no response. I was polite, I was apologetic, and I really hoped they would do the right thing.
This morning, after still receiving no response, I decided to write to them one more time. I did this. I got a nice e-mail back, and the lady who responded to me told me that she had mistook my e-mail for spam, which is understandable enough, but that she would look to verify that what I said was true.
Shortly after that, I got my money refunded.
I don't know anything about this company, as I have said. All I do know is that, in this case, they did the honest thing: they were not legally obligated to return my money, but they did. For that, I am very grateful.
